Distribution profiles

[distributionProfiles]

A distribution profile is used in connection with the HTML-based Create support case dialog (see DropDown list). Generally defined configuration values can be overwritten by means of a distribution profile.

XML

<configuration version="1.2.0">
  <applicationSettings>
  
    ...
 
    <distributionProfiles>
       <distributionProfile id="SmtpProfile1">
          <deliveryType>SMTP</deliveryType>
          <emailSubjectTemplate>{%String.SubjectPrefix%} {%Input.subject%}</emailSubjectTemplate>
          <emailContentTemplatePath>Mail2.template</emailContentTemplatePath>
          <emailRecipients>
             <emailRecipient sendType="To">recipient1@companyA.local</emailRecipient>
             <emailRecipient sendType="Cc">recipient2@companyA.local</emailRecipient>
          </emailRecipients>
       </distributionProfile>
       <distributionProfile id="MapiProfile1">
          <deliveryType>MAPI</deliveryType>
       </distributionProfile>
       <distributionProfile id="ServiceNowProfile1">
          <deliveryType>REST</deliveryType>
       </distributionProfile>
    </distributionProfiles>
 
    ...
 
  </applicationSettings>
</configuration>

Description

Profile attribute	Description
`deliveryType`	Overwrites the general transmission mode setting
`emailSubjectTemplate`	Overwrites the contents of the subject of the email message to be sent
`emailContentTemplatePath`	Overwrites the default path to the mail template
`emailRecipients`	Overwrites the recipient of the email message to be sent