Entries in the context menu of the taskbar icon
[trayMenuItemSettings]
If you use IBI-helpMe to view a Service Portal page, you can define if certain entries are to be displayed in the context menu of the taskbar icon.
Example
XML
<configuration version="1.2.0">
<applicationSettings>
...
<!-- Allows you to customize context menu entries of the taskbar icon. -->
<trayMenuItemSettings>
<!-- Hide "Create support case" entry -->
<item id="CreateSupportCase" isVisible="False" />
<!-- Show "Service Portal" entry -->
<item id="ShowServicePortal" isVisible="True" />
</trayMenuItemSettings>
...
</applicationSettings>
</configuration>