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Service Portal - placeholder


IBI-helpMe is able to interact with a Service Portal page. Certain placeholders, which were defined in the configuration file, can be replaced by their respective value when the Service Portal page is called up. The placeholders are defined in the customReplacements area. The name of the placeholder that was used for recognition in the Service Portal page is defined in the key attribute. The text to be used is stored in the value attribute. The following syntax must be used in the Service Portal page for IBI-helpMe to identify the placeholder:



<configuration version="1.2.0">
	<!-- Service Portal settings -->
		<!— Text to be inserted into the Service Portal page  -->
			<customReplacements key="URL" value="" />



<!-- Service Portal page -->
		<a href="{%Config.URL%}">Link</a>
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