Service Portal - POST mappings

[postDataMappings]

You can open a support case from a Service Portal page using a HTML POST request. The data determined with the POST request can be acquired by IBI-helpMe in the create support case dialog if required. Currently, the fields Subject (id="Subject") and Description (id="Description") can be filled. The placeholder syntax %Html-Name%} can be used to access the data determined with the POST request.

Configuration.xml

XML

<configuration version="1.2.0">
  <applicationSettings>
 
    ...

	<!-- Service Portal settings -->
	<customContent>
		<!-- Mapping a POST request -->
		<postDataMappings>
			<control id="Subject">
				{%selPriority%} – {%txtSubject%}
			</control>
			<control id="Description">
				{%txtDescriptionShort%}\n\n
				{%txtDescription%}
			</control>
		</postDataMappings>
	</customContent>

    ...
 
  </applicationSettings>
</configuration>

Index.html

XML

<!-- Service Portal page -->
<html>
...
	<body>
		<form enctype=”application/x-www-form-urlencoded"
			  action="ibihelpme:ShowSupportDialogWithPOST()"
			  id="showSupportDialogFrom" method="POST">
			Dringlichkeit:<br/>
			<select name="selPriority">
				<option value="Prio0">Normal</option>
				<option value="Prio1">Dringend</option>
			</select>
			
			<br/><br/>

			Betreff:<br/>
			<input type=”text” name=”txtSubject” />
			
			<br/><br/>

			Description (short):<br/>
			<input type=”text” name=”txtDescriptionShort” />


			<br/><br/>

			Description:<br/>
			<textArea type=”text” name=”txtDescription” />
		</form>
	</body>
...
</html>