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SupportCase.CreateScreenshot.ServicePortal

Description

Defines if a screenshot should be created automatically if a support case is created from the Service Portal.

Allowed values

Value

Description

Yes

When opening a Create support case dialog, a screenshot is created automatically.
No

 When opening a Create support case dialog, no screenshot is created.

Ask [Standard] Before opening a Create support case dialog, a selection dialog is displayed, asking the user if a screenshot should be created or not.

Description

XML
<configuration version="1.2.0">
  <applicationSettings>

	...

	<!-- General settings -->
	<generalSettings>

		<!-- "Create support case" via Service Portal: Screenshot Create (metrics: [Ask, Yes, No], standard: [Ask])  -->
		<setting key="SupportCase.CreateScreenshot.ServicePortal" value="Ask" />

	</generalSettings>

	...

  </applicationSettings>
</configuration>
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