SupportCase.CreateScreenshot.ServicePortal

Description

Defines if a screenshot should be created automatically if a support case is created from the Service Portal.

Allowed values

Value	Description
`Yes`	When opening a Create support case dialog, a screenshot is created automatically.
`No`	When opening a Create support case dialog, no screenshot is created.
`Ask` _[Standard]	Before opening a Create support case dialog, a selection dialog is displayed, asking the user if a screenshot should be created or not.

Description

XML

<configuration version="1.2.0">
  <applicationSettings>

	...

	<!-- General settings -->
	<generalSettings>

		<!-- "Create support case" via Service Portal: Screenshot Create (metrics: [Ask, Yes, No], standard: [Ask])  -->
		<setting key="SupportCase.CreateScreenshot.ServicePortal" value="Ask" />

	</generalSettings>

	...

  </applicationSettings>
</configuration>