Skip to main content
Skip table of contents

HTML-based "Create support case" dialog

IBI-helpMe uses an HTML-based Create Support Case dialog. 


The Create Support Case dialog content can be customized to individual requirements. 

Asynchronous discovery of system information

System information is fetched asynchronously, while the user describes the problem.

Individually definable input fields

Input fields can be defined using the IBI-helpMe Admin. If needed, input fields can be set to only be shown when a certain entry is selected. 


The Create Support Case dialog can be fully customized. This means, you can bind your own HTML site and use the Javascript interface to perform all IBI-helpMe relevant actions. The default Create Support Case dialog HTML site is located in the CustomIssue subdirectory (located in the same directory as the IBI.helpMe.Client.exe).

If your customized HTML site supports older versions of the Internet Explorer (lower than 11), it is essential to explicitly specify the path to the home page (e.g. index.html) by using the start parameter /CustomIssue.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.