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Setup distribution

To be able to submit a support case to your existing ITSM system, you need to specify how the support case should be delivered to your system. To do so, follow the steps below.

  1. Start the IBI-helpMe Admin
  2. Navigate to Distribution > General
  3. Choose an appropriate Delivery Type
    1. With the exception of MAPI, you need to specify a connection. In this case add a connection under Distribution > Connections
  4. Choose an appropriate connection if needed
  5. If you select MAPI or SMTP specify an E-Mail address to which a created support case should be transmitted
  6. The other fields can be left in their current state
  7. Click on Save 
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