What is new?
Version 2.3
Description texts
Description texts offer the possibility to add further information to the respective input fields in order to simplify the selection for the end users.
Context-sensitive information
A context-sensitive information for selection field entries can be specified, e.g. in order to be able to indicate a solution suggestion or a more detailed description.
Version 2.2
Certificate-based encryption
To secure the configuration file access even more, it can now be encrypted using a certificate.
For more information, see Setup certificate encryption
Microsoft Azure Active Directory
In addition to the already supported Microsoft Active Directory, the Microsoft Azure Active Directory is now also supported. This means that user and computer properties can also be queried via an Azure Active Directory.
For more information, see Azure Active Directory
TOPdesk connection
From now on, a Support Case can be sent directly to your TOPdesk system.
Version 2.1
Screenshot area selection
When taking a screenshot, it is now possible to select a single area instead of the whole screen.
Cherwell connection
From now on, a Support Case can be sent directly to your Cherwell system.
Version 2.0
Simplified configuration
The new IBI-helpMe Admin simplifies the configuration of IBI-helpMe with its intuitive user interface.
Jira connection
From now on, a Support Case can be sent directly to your Jira system.
Signed and obfuscated configuration
From now on, the configuration file will be signed to ensure its integrity. If required, the configuration file can also be obfuscated to prevent others to read it.
Configuration over HTTP/S
The configuration file can be loaded from an HTTP/S source if required.
Support Case with file attachments
User can add files to a Support Case if required.
Version 1.10
More flexibility
IBI-helpMe now offers even greater flexibility when designing input fields. In addition to the ability to freely design input fields, you can now choose to display them only when required. This leads to enhanced clarity for the user and improves the quality of the data input. See Define input fields
More individuality
Design your own Create support case dialog. Why reinvent the wheel? You can integrate your existing intranet solution into IBI-helpMe. The new IBI-helpMe Javascript interface provides it all. See Javascript interface