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Additional input fields


These settings are ignored in the "Create support case" HTML-based dialog. See Define input fields

If there is insufficient information available, additional input fields can be displayed and filled out by the user in the Create support case dialog. The fields can be defined as mandatory fields if required.

In order to display an additional input field, the configuration file must be enhanced as follows:

Configuration file

<configuration version="1.2.0">
	<!-- Additional input field 1 -->
	<inputField displayName="{InputField.Title}"
				isOptional="False" />

    <!-- Additional input field 2 -->
	<inputField displayName="{InputField2.Title}"
				isOptional="True" />


The user input is inserted in the outgoing e-mail message in the area of the determined information, if the user has filled in the relevant field.

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