Skip to main content
Skip table of contents

IBI-helpMe 1.5 release notes


  • Support for OEM product names added.

  • Window size and status of the "Create support case" and "Service Portal" dialogs can now be configured in the Configuration.xml.

  • Placeholders within the index.html of a Service Portal page can now be replaced by values from the Configuration.xml.

  • From Windows 7, the tray icon can always be set as visible by using the start parameter "/FixTray". Prerequisite: The change must be made when Explorer.exe is not executed. => e.g. logOff script


  • Loading the Service Portal page is sped up if no AD connection is present
  • Customized appearance of the header of the "Create support case" dialog.


  • Poor quality display of the IBI-helpMe icon in the taskbar with open window in Windows 7.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.