Service portal - Use built-in browser window

[newWindowBrowserType]

If you open a new browser window on a Service Portal page, a new Internet Explorer window opens by default. Alternatively, you can configure IBI-helpMe to open a built-in browser window instead. The benefit of this is that the window properties can be adjusted analogous to the Service Portal window.

This is how you adjust the use of a built-in browser window in the configuration file:

<configuration version="1.2.0">
  <applicationSettings>
 
    ...
 
	<!-- Service Portal settings -->
	<customContent>
		<!— Defines which browser type should be used when a new browser window is opened. Allowed values: [default,integrated] -->
		<newWindowBrowserType>Integrated</newWindowBrowserType>
	</customContent>

    ...
 
  </applicationSettings>
</configuration>

The previously mentioned window properties of the built-in browser window can be set in the windowSettings pane of the configuration file. The relevant ID is ServicePortaIntegratedBrowser. More information can be found under Window settings in this chapter.