Access via intranet site

If you want to make IBI-helpMe available via an intranet site, proceed as follows:

Registry

To begin with, a protocol, e.g. ibihelp, must be registered on the relevant clients in the registry.

Create a file with the extension .reg (e.g. ibihelp-uri.reg).

Copy the contents of the example below into this file.

Scala

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\ibihelp]
@="URL:IBI-helpMe Protocol"
"URL Protocol"=""

[HKEY_CLASSES_ROOT\ibihelp\DefaultIcon]
@="\"\\\\{Share}\\IBI.helpMe.Client.exe\",1"

[HKEY_CLASSES_ROOT\ibihelp\shell\open\command]
@="\"\\\\{Share}\\IBI.helpMe.Client.exe\" /OpenSupportCase"

Customize the path to IBI.helpMe.Client.exe.

Please note that all backslashes (\) in the path must be double backslashes (\\).
Save the file.
Distribute this registry entry to the respective clients, for example via Group Policy or by executing the above mentioned file.

Further information

For further informationen please see the following Microsoft webpage: https://msdn.microsoft.com/en-us/library/aa767914%28v=vs.85%29.aspx

Please note the following:

If users use the protocol in the browser for the first time, a warning will appear. You can deactivate the warning for Internet Explorer with the following registry entry.

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\ProtocolExecute\ibihelp]
"WarnOnOpen"=dword:00000000

Intranet page

To use the registered protocol, insert a link (as in the example) in the relevant intranet page.

XML

	<!-- Embed this line in the intranet page -->
	<a href="ibihelp:OpenSupportCase">Supportfall erstellen...</a>