To be able to submit a support case to your existing ITSM system, you need to specify how the support case should be delivered to your system. To do so, follow the steps below.
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Start the IBI-helpMe Admin
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Navigate to
Distribution > General -
Choose an appropriate
Delivery Type-
With the exception of MAPI, you need to specify a connection. In this case add a connection under
Distribution > Connections
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Choose an appropriate connection if needed
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If you select
MAPIorSMTPspecify an E-Mail address to which a created support case should be transmitted -
The other fields can be left in their current state
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Click on
Save