REST connection settings

[connection]

If the REST transmission mode is selected, the respective connection settings must be configured in the configuration file. Passwords must be encrypted and stored in the configuration file (see Encrypt SMTP password).

ServiceNow

Example

XML

<configuration version="1.2.0">
  <connections>

	...

    <!--
    REST/ServiceNow connection settings
    -->
    <connection name="REST" provider="ServiceNow">
      <login type="basic">
        <userName>service-now-login</userName>
        <!-- 
        Encrypted password
        Note:
        - To encrypt a password, start the application with the start parameter /Admin 
        -->
        <password>Q+vej2lB+f33b2E/wk3NzEcHf9A1FEVdJSYwIowYc7M=</password>
      </login>
      <!--
      Proxy
      mode = [Provided, Disabled, AutoDetect, UseDefault]
      -->
      <!--
      <proxy mode="Provided">
        <address>proxy-url</address>
        <credentials>
          <userName>userName</userName>
          <password>Q+vej2lB+f33b2E/wk3NzEcHf9A1FEVdJSYwIowYc7M=</password>
        </credentials>
      </proxy>
      -->
      <incidentCreationRequest>
        <url>service-now-incident-creation-api-url</url>
        <body>
          {
          "u_caller":"{%Local.UserName%}",
          "u_hostname":"{%Local.ComputerName%}",
          "u_short_description":"{%Input.subject%}",
          "u_description":"{%Input.description%}",
          "u_location":"{%ActiveDirectory.User.physicalDeliveryOfficeName%}",
          "u_phone_number":"{%ActiveDirectory.User.telephoneNumber%}"
          }
        </body>
      </incidentCreationRequest>
      <attachmentUploadRequest>
        <url>service-now-attachment-creation-api-url</url>
        <tableName>u_dz_incident_ibi_helpme</tableName>
      </attachmentUploadRequest>
    </connection>

	...

  </connections>
</configuration>